Luggage means any property you bring onto an easyBus including any property carried on your person. Station means any bus, coach or railway station or air or sea port or stop where an easyBus Service is to be joined or left or through which an easyBus Service may pass. Walk Up Fare means the price charged to you by easyBus for each seat booked for a Journey on an easyBus Service in respect of which no Booking has been made and upon which no Booking Fee is payable.
You means the person or persons whom we have agreed to carry, or arranged to be carried, being the person or persons who made a Booking or for whom a Booking was made. In this agreement, a reference to the singular shall include the plural and vice-versa. We agree to carry you and your luggage allowance on the journey stated on your order confirmation and tickets subject to these Conditions of Carriage. In addition to your luggage allowance, Additional Luggage may be carried provided that you book and pay for an additional seat upon which the Additional Luggage must be carried.
Children under 14 years of age will not be carried unless accompanied by a responsible person aged 16 or over. Children under the age of 3 years must have an infant seat. Please note that if an infant seat is carried for the infant to be placed in , then an additional seat must be booked and paid for in advance for the infant seat.
Children under 12 years of age will not be carried unless accompanied by a responsible person aged 16 or over. We cannot carry dogs or any other animals on any easyBus Service, other than guide dogs accompanying registered blind persons and hearing dogs accompanying registered deaf persons.
Your Order Confirmation is a record of our agreement to carry you and your permission to travel upon the easyBus Service on which travel is booked and you have paid the Fare and Card processing fee if applicable.
If someone else made the Booking on your behalf, you agree that such person acted as your agent. Bookings cannot be changed once made. Customers may cancel their booking see clause 2. Bookings may only be cancelled prior to the day of travel. Your easyBus account will be credited with the remainder of the ticket fare, this may be used to purchase further tickets on easyBus.
The credit is only valid for 12 months from the date of credit. We do not provide refunds if you cancel your Booking, save that they will be considered in exceptional circumstances. Exceptional circumstances include, for example, where passengers are not able to travel owing to bereavement or on medical grounds in respect of which reasonable evidence is provided. Promotion codes are only valid for online booking. Terms and conditions apply. Post-journey Customer Feedback must be submitted via our contact us form within 28 days of the date of travel.
If, for operational reasons, a substitute carrier operates an easyBus Service on our behalf then such substitute carrier will be treated as our sub-contractor and these Conditions of Carriage shall apply. Our Liability: To the extent that we have any liability to you for any act, omission, negligence or default of any substitute carrier, then our liability to you shall be as if we had carried you on and subject to these Conditions of Carriage and that the substitute carrier was our sub-contractor.
Entitlement of the other carrier: Where you are carried by any substitute carrier for the whole or part of any journey, you shall owe your obligations under these Conditions of Carriage to that substitute carrier as well as to us, and that substitute carrier shall be entitled to the benefit of any rights, remedies or limitations of liability you owe to use and set out in these Conditions of Carriage.
You must present a clearly printed ticket to the driver when boarding. Electronic tickets are also acceptable on easyBus minibuses but not on National Express coach services. The ticket is your proof of Booking and is the means by which entry to the vehicle will be granted. If you are unable to show your ticket you will not be permitted to travel. No refund will be provided for any Booking not utilized as a result of a failure to present your tickets.
If we have reason to suspect fraudulent use of a ticket, we reserve the right to refuse your permission to travel. No refund will be provided for any travel refused on the basis that fraudulent use of a Ticket is suspected. Changing A Booking Simply login to easyBus account and locate the booking s you wish to change. Your credit will automatically be used towards your new booking s. You must cancel the original unwanted booking first and then make the new booking. Do NOT make the new booking first and then cancel the original booking.
You will be asked to reconfirm that you wish to cancel the booking. If you agree the booking will then be cancelled and the value of the booking credited to your easyBus online account.
You will then need to repeat the procedure for the return journey if applicable. Log Out. Reducing the number of passengers travelling. To reduce the number of passengers travelling: Cancel the original booking Make a new booking for the number of passengers now travelling. At what age do I pay for children? Do infants need a seat? Children aged 3 and over , students and senior citizens all pay the same fare as adults.
How do I make a booking? To make an advance booking online you will need the following: An email address. A valid credit or debit card. Access to a printer before you travel. Locate the booking form on the right hand side of most pages. Select a valid From point and a valid Destination. Select the number of passengers. Select a Depart Date and a Depart time of the travel. Check the box if you want to book a Return trip. You should plan sufficient time for normal airline and airport procedures and allow for possible traffic delays.
Check your itinerary, then add another service if required OR simply Login and Register to proceed to final payment. New Customer? Simply Register using the Customer Form.
Existing Customer? Simply login using your e-mail address and password. Please check your Total price of your Itinerary. If you are travelling on this booking select Yes. Please read Terms and Conditions, and if you understand and accept the easyBus Ltd Terms and Conditions of Carriage please tick the box.
Please click Proceed to Pay to progress to the Online Transaction Form where you should enter your payment card details.
Please enter the Card details of the card. Please check the details you have entered. This may take a few minutes. Please do NOT navigate away from this page whilst processing is taking place. You may print tickets anytime before travel by logging into your account with your e-mail address and password. You must print off the tickets to show the driver.
Finally please Click Done to complete the process. Further Advice and Help If you do not see Ticket confirmation displayed then go to the top right hand corner of the easyBus homepage, www. Input your account email address and password and click on log in.
On the next page presented click on the my bookings tab at the top of the page. What do 'Item' and 'Type' mean on the Price Breakdown? Can I make a booking for persons other than myself? Of course. Simply Register or follow the booking process.
Your tickets will be issued in the main passengers name. My card was authorized but I did not get a booking confirmation? The payment process below may help you to determine where the issue is and provide a quick solution: After the login screen and confirmation of our terms and conditions you will be taken to a payment page. Here you are asked to complete your card details. From the drop down you can select the currency of the payment. The amount shown will be the amount charged by your card issuer.
This is for your own security. Once correctly completed your card issuer issues an authorization code to Netbanx. If it does not, it will fail. In that case please check with your card issuer. The online payment screen will appear momentarily stating that your authorization was successful and the amount your card has been billed. Please be patient. You have our guarantee that we will not charge your account without a booking being made.
If a booking does not appear and the page timeouts, you will then get re-directed to our home page or elsewhere — we can assure you that no booking has been made.
In that case you should try again to re-book. What fares do you charge? Everyone pays the same fare regardless of age. Double Pushchairs buggy or stroller and prams will not be carried.
How can I pay? By credit or debit card. You can now pay in the currency of your debit or credit card. Diners Club Unfortunately we do not accept Diners Club. There is no additional fee for paying by credit or debit card other than the booking fee. Please Note: easyBus recommends that customers book and pay in advance for their tickets in order to avoid disappointment.
The cheapest fares are usually available in advance on the website only. Can I pay the driver? Book now. Is there a discount for easyJet passengers? How can i delete my card details? I cannot see my booking when I login? After the login screen and confirmation of our terms and conditions you will be taken to a payment page. If you hold a card not issued by UK card issuers you will receive a prompt to pay in card currency.
From the drop down you can select currency of payment. If it does not , it will fail. As we are a scheduled service, it is important for our drivers to monitor flight arrival times to enable us to know passengers have landed and are in the airport. Why do drivers ask for details when we have given details with the booking? Drivers will ask for these details to ensure return bookings are the correct day and time.
We will be pleased to discuss this with you, send an email to info byronbus. What happens if my flight is late and I miss my connection?. You do need to advise us if you are going to be late. Stabb says that when they finally got to the airport the driver said sorry but refused to take them back to London unless they had bought an online easyBus ticket for that journey. To make matters worse, because she had moved up to the front, she managed to leave her jacket on the bus. Stabb is furious because easyBus, which bills itself as "probably the cheapest" way of getting from central London to Gatwick, Stansted and Luton, failed to reply to her letters or refund the cost of the replacement flight.
Meanwhile, her mother told us that having looked at the company's terms and conditions, "it seems they are not liable for any loss, and if they are, it is no more than the cost of the bus ticket".
Stabb is not the first customer to complain about the company. On the customer review website, Trustpilot , earlier this week easyBus was ranked st out of companies in the Travel and Holidays category, with a "very low" score of 1. The six most recent reviews, all posted last month, gave the company one star out of five. However, it could be argued that those who have a positive experience are less likely to post comments on such sites.
He says: "One of the fastest ways in terms of time, although it is more miles to get from Baker Street to Stansted is to go up the M1, turn right on the M25 and then go up the M11 … the driver made a judgment call to leave the motorway … the rest is just colour and speculation by an angry customer trying to make money out of a mishap. I think it is a fair deal. If you find a fairer deal getting from central London to Stansted, do let me know. And try to get your flights back from the minicab!
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